Musings from a variety of people from Delaware County, Pennsylvania.
2/18/2007
Want Results? Speak to an AMERICAN!
A few minutes ago I finally got back online using my Business class DSL service with Verizon. Eariler I had lost the password to my Linksys router so I had to reset it. Of course in doing this I also lost all of the settings for my Static IP. No problem I thought, I'll just call Verizon. Yeah right. After "talking" to a female cyborg computerized voice, I finally was connected to a residential tech support person. He then transferred me to the business tech support, and, after providing all of my information for the umpteenth time, "Jerry", with his Indian accent, hung up on me!
I called back, madder then a hornet, and when I finally got a human on the line, I told her that I want to speak to an AMERICAN. Not some moron in Pakistan or India who can neither speak good English nor know or care what my problem is! Enter Brad from Minnesota. He listened to what I wanted; Static IP, Default Gateway, DNS, etc, then provided it. I told him that I was on the phone for almost an hour, and I was finally relieved to speak to a knowledgeable, effective AMERICAN.
So there you have it. If you use Verizon and need effective results to your DSL problems, ASK for an AMERICAN. If your lucky you may get Brad.
Cheers.
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While I've never had a bad experience with Verizon's Indian "Jerrys" and "Brendans," I did have a major problem once with a credit card and THAT'S EXACTLY what I did when I got to the customer service rep: I said "transfer me back to the US,...I want to speak to an American supervisor."
ReplyDeleteThey did,..I won!
I think many companies will start to rethink outsourcing jobs like this to India and other Asian countries. The backlash has been brutal for Dell and many companies are finding that decreased customer service ratings outweigh any financial gains from outsourcing.
ReplyDeleteEvery once in a while, I'll get some foreign person over at RCN. I ask them to transfer me to someone who can speak clear English.
ReplyDeletePersonally, I don't care who I offend. I pay enough for service so I expect to get great customer service when I need it.