I'm no computer wiz

I been trying to move several websites that I manage from one provider to another and i'm running into all sorts of problems. Ipower, our current web host, has gone downhill in my opinion in the past 12 months. Last August, our websites disappeared from the web. I couldn't even log in to our VPS.

I sent a support ticket out to them, and they basically told me that our server had to be "Upgraded" and that it would cost $35.00. Really? After the "upgrade", we lost our mail server.